FAQ"s

What kind of shipping services do you offer?

Orders are shipped via regular ground service. However, if you need expedited options such as next day delivery or 2nd day air, call us at 1 (888) 801-4801 and one of our customer service agents will assist in quoting you your desired shipping method.

How long does it take for my order to ship out?

Orders that are placed by 12pm EST usually ship out the same day and delivery occurs within 1-6 business days depending on the item ordered and the shipping location.

What is your return policy?

If we have provided you with incorrect or faulty products, our company will take full accountability and will assist you in arranging a return. Returns for correct/undamaged products are in most cases accepted though this is not always the case. Please refer to our refund policy for further details by clicking here.

I would rather pick up my order to avoid shipping charges, where can I do this?

Our store is an online retailer and we do not have a walk-in store. Our inventory is stored in one of our many warehouses from where we ship your orders and we can deliver to virtually anywhere you need us to. Orders are delivered by courier service.

What are your hours?

Our helpful staff can be reached by chat or phone 1 (888) 801-4801 Monday through Friday from 9am – 6pm EST. You could also send us an email at [email protected] and our staff will be happy to reply to your inquiries.

I need to check the status of my order, how can I do this?

If you have created an account, you could simply login and view your orders and their status. If you do not have an account from where you can check the status, just give us a call at 1 (888) 801-4801, we will be happy to check your order's progress for you.

Do your products require a prescription?

The vast majority of our products do not require a prescription. Those that do are otherwise indicated on the website. When in doubt, you may contact us at 1 (888) 801-4801, by email at [email protected] or by chat.

Are there a limit to the amount of products I could buy?

There are no limits when ordering in bulk. Simply choose the quantity desired and proceed to our easy check out process. When considering a bulk order, we encourage you to confirm with our staff so that we may check inventory for you. We will otherwise contact you should any shortages occur.

How do you ensure my information is not exposed?

We do not sell your information to 3rd parties or any other entity. We do not store your credit card information on file. All transactions on our site are encrypted with SSL technology. Moreover, we partnered with PayPal to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS). Look for these logos by scrolling to the left of any page on our website:

How can I request a quote?

You can call us at 1 (888) 801-4801, email us at [email protected] or use our chat feature hovering the right side of our website. Our staff is ready at the helm should you need assistance.

Where is your company located?

Our offices are in Miami, FL. However, we have over 14 different warehouses from where we ship incoming orders.